Delivery, Returns & Exchanges

General Delivery Information

We aim to have all print and embroidery work completed and items ready for delivery or collection within 7-10 working days.
Factors such as approval of artwork and supplier delivery may affect and extend this, however we will always update you with a new date.
Once the order is ready for dispatch or collection, we will call or email to inform you.

Click and Collect

This is a free service we offer, and orders can be collected from our site in Walthamstow Business Centre Monday-Saturday.
Should you need to make payment on collection, we can accept card and cash payment.

Delivery

Delivery is £10 + VAT or free on orders over £250.
Once shipped, please allow 3-5 working days for the items to reach you.
Should the parcel not arrive after 5 working days, please contact us and we will investigate this for you.

Returns and Exchanges

On all plain items, we are happy to accept these back for a return or exchange so long as they meet the following standards.

• Items must be returned within 30 days of purchase in store or from the date received if ordered online.
• You must have a printed or electronic copy of the receipt.
• Items must have the tags attached and be in a re-saleable condition which includes but is not limited to:
  – Clean with no marks or odours- This includes odours from sources such as air fresheners, food, cigarettes, and other external odours.
  – No signs of wear or washing
  – No markings or names in any form on the garment.

• Items that have packaging already i.e., shirts, must be packed in the same way as when purchased. Failure to do so may result in the exchange or refund being rejected or reduced in amount.
• Any undergarments such as socks, tights and swimwear are exempt from any refunds or exchanges if they have been tried on.
• Full care instructions must be followed and if not, the item will be exempt for refund or exchange. These can be found both on the labels of garments as well as on the website for each individual item.

SpeedStitch reserve the right to refuse returns and exchanges if these conditions are not met.
All refunds will be processed back to the method used on the original transaction.
When exchanging, items can be returned to us in person or by post. Should you wish the new items to be delivered via courier, we will require you to pay a further postage charge, otherwise you are welcome collect from us.
If there is any difference in price, either to us or to you, we will resolve this before any items are shipped or collected.

Non-returnable items

Although generally we are unable to accept returns or exchanged on items that have been personalised, there are some exceptions which include:

• Faults on the garment, such as marks, tears, missing parts such as buttons or fastening.
• Errors made by us on any print or embroidery work.